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ALC Summit Speakers

Rick Antezana

Dynamic Language

Association of Language Companies

Session Topic: Family-Owned Businesses Panel

Rick Antezana has been part of the language services industry for more than 20 years. Rick is currently a partner at Dynamic Language--a Seattle-based Language Service Provider established in 1985 and a charter member of ALC. He has helped lead the company to unprecedented growth since 2004, leading to appearances in the Inc. 5000 list for the past six years. Dynamic is a family-owned business in its second generation of leadership and is one of the largest agencies in the Western United States.
As an ALC contributor since the beginning, Rick led the effort to organize two ALC conferences by serving as chair for the 6th and 7th conferences in San Francisco and Austin, respectively. Overall, Rick has been part of the association leadership on and off for more than 10 years, serving on various committees, including the Conference Committee, and the Marketing and PR Committees. He is a graduate of the University of Washington; is married with two children; and enjoys skiing, tennis, cycling, photography, cooking, and fine wine.


Richard Brooks

K International

Session Topic: Family-Owned Businesses Panel & Winning Profitable B2B Deals

Richard Brooks is the CEO of Language Service Provider K International. He holds a duel certified MBA from Cranfield School of Management majoring in economics and finance. He has completed and contributed to numerous educational programs Worldwide and co-written several publications on topics of interest. Having spent 25 years in the language industry he is currently serving as an executive board member for European Language Industry Association and is a former executive board member for the ALC. Outside of the language industry Richard is an active investor in several technology and green startups and an active participant in various academic societies on the topic of B2B sales and marketing. He has many recommendations from his clients who consider him to be not only a truly professional and inspirational business leader but a person who is as equally at home and interesting in the boardroom as he is in the coffee-break room.



 Rick Antezana - ALC President    

Colleen Beres

Director of Business Strategy
Terra Translation

Session Topic: How to Nurture and Sustain a Thriving Remote Workforce


Colleen Beres is the Director of Business Strategy for Terra Translations.  She earned a Bachelor of Business Administration from Loyola University Chicago in Operations and an MBA from Northwestern University’s Kellogg School of Management in Finance and Management & Organizations.  Colleen has spent the past 15 years of her career utilizing qualitative insight and quantitative data to help safeguard businesses and organizations while promoting successful growth.


Renato Beninatto

Chief Executive, Nimdzi

Session Topic: Industry Results


CEO and co-founder, Renato brings decades of experience everywhere he goes. With extensive experience in international consulting, market research, sales and marketing, Renato provides the strategic direction that helps Nimdzi better serve clients worldwide. Renato Beninatto has done a ton of stuff with a ton of companies but what he really enjoys doing is helping companies think big and grow. He is based in Seattle, WA.


Craig Buckstein

Geneva Worldwide

Session Topic: Family-Owned Businesses Panel

Craig Buckstein is the CEO of Geneva Worldwide, a global leader in language solutions. Craig was responsible for transforming the century-old staffing company into a flourishing language services company and has been instrumental in the many strategic shifts and pivots over his 20-year career. During his tenure, Geneva pursued ISO 9001:2008 certification, became listed on the GSA schedule to provide Interpreting, Translation and Transcription services to the Federal Government, and expanded language offerings as the industry evolved. He has grown Geneva into a top 5 provider of interpreters worldwide according to Common Sense Advisory (CSA) and on the 2018 Nimzdi 100 list for the top global language services firms. Under Craig’s leadership, the company continues to develop and refine its product offerings through passionate professionals and new and emerging technology, including our Video Remote Interpreting platform. Craig devotes time to the industry and to the New York City business community through his board position on the Board of Governors for the 100 Year Association of New York. He was a previous President of the Association of Language Companies. Craig graduated from the University of Wisconsin and received his MBA from the Zicklin School of Business at Baruch College.


 Susan Amarino - ALC Vice President    

Shawn Channell

Coach & Founder
Just Launch Media

Session Topic: Strategic Communication - Connecting with Customers

Shawn Channell spent a decade struggling to create a career in sales. First as a Realtor, then   multiple stints selling cars, and even as a door to door salesperson he faced thousands of rejections, disappointing results, and years of barely making enough money to survive. At that pivotal moment when he was ready to walk away and purse a different career path   something clicked. The approach he had been taking was backwards. It was all about his product, his service, and his company. It didn’t necessarily align what what the customer   wanted; their challenges, objectives, and goals. As a result, Strategic Communication was born. A sales methodology focused on uncovering what the client’s objectives are, strategically aligning their needs with your value, and ensuring both parties are clear on the reasons to partner together. For the past fourteen years Shawn has been coaching, developing, and training sales people and sales leaders to produce results. His sale people have become six figure earners and some of the top professionals in their sales positions. Many have gone on to become top level sales leaders. The sales leaders he partners with acquire a strategic approach to lead, coach, and develop their sales teams on a completely new level. Their teams consistently hit goals and grow their sales results





Chris Carter

President and Owner

Session Topic: Agile Business Plans for Both Business as Usual and Crisis Management


Chris has been obsessively studying languages and linguistics since he was 12 years old. He graduated from the College of William and Mary, studying Linguistics. And now, he has been in the language services industry for almost two decades, Chris is currently the owner and President of Intelliglot, a consulting business helping language service companies work smarter with better strategy, operations, and technology. For eleven years, he served as Managing Director of aLanguageBank, an LSC focused on multilingual creative content. Chris has served on the Board of Directors of the Association of Language Companies for several years, and is currently the Immediate Past President of the ALC. He has presented many times on the impact that new technologies could have on the language industry. Also, he previously worked in language assessment test consulting and he even co-founded a translation charity. Recently, Chris helped launch ALC Bridge, an initiative for employers, educators, and students to collaborate together and better prepare people with language skills for careers in the language services industry. Oh, and Chris still does research in linguistics for fun.



Anne-Marie Colliander Lind

Session Topic: Risky Business - Wisdom for the Better Without the Worse

Anne-Marie Colliander Lind is a recognized force in the global language industry landscape. She has spent almost 30 years helping multinational organizations solve their language issues, serving in executive sales and management positions at leading service, technology, and market research companies. Currently, Anne-Marie is the CEO of Inkrease, a management consulting company based in Sweden that assists companies in their growth and development strategies. She is a thought after speaker and part-time engaged as Marketing Director at LocWorld. Anne-Marie is also the co-founder and organizer of the Nordic Translation Industry Forum (NTIF) which is being held for the 9th time in Gothenburg, Sweden, on 24-26 November 2018.



Gaëtan Chrétiennot

Session Topic: Risky Business - Wisdom for the Better Without the Worse


Gaëtan Chrétiennot is the founder and CEO of Six Continents, a French Boutique Language Company offering a luxury experience to both LSPs and corporate clients. Gaëtan’s early fascination with computers and love of languages naturally led him to study translation. Right after graduating, he formed his first language company in 1997. He leads a team of dynamic and experienced linguists, bringing creative solutions to all modern translation and localization challenges. He values human relationships and long-term collaborations. Gaëtan also acts as a process and technology consultant (CAT, TMS, MT) for translation companies and passes on his knowledge to Masters students at Strasbourg and Mulhouse Universities. He has been an active contributor to the translation industry and has been a regular face on the industry conference scene.




Chala Dincoy

CEO and Founder
The Repositioning Expert

Session Topic: Elevator Pitches that WOW Buyers


Chala Dincoy is the CEO and Founder of The Repositioning Expert (division of Coachtactics). She’s a Marketing Strategist who helps professional service companies change their messaging to attract more decision makers. In her former life, Chala was an award winning marketer at companies such as Pepsi, Pizza Hut, Frito Lay, Diageo, Playtex and BIC Inc for 20 years. Now she’s a marketing consultant, the author of Gentle Marketing: A Gentle Way To Attract Loads Of Clients, and How To Win Friends the Way Apple Wins Customers. In addition, Chala is a regularly featured expert on major television networks such as ABC, NBC, CBS, Fox, as well as a popular speaker at International conferences.



Soren Eberhardt

Global Site Manager
Microsoft 365

Session Topic: How Can Companies do Better When Trying to Support the Needs of a Large Software Company

Soren Eberhardt is a Global Site Manager for Microsoft 365 web direct sales at Microsoft. He has been working in the field of internationalization and localization for 25 years, both on the vendor and client side and in different roles, from translator to localization engineer and program manager. Products that he has worked on include Windows, Skype, and Microsoft Teams. He has taught localization classes at the University of Washington and classes on computer-assisted translation (CAT) tools at NYU and Montclair State University; and he also helped release the first MOOC on localization at EdX. The language with the fewest speakers he has ever localized a product for is Inuktitut.




Jordan Evans

The Language Network

Session Topic: Acquisition - Lessons Learned from Buying a Company


Jordan Evans is CEO of Language Network and The Language Exchange.  Jordan has a background in sales/marketing and consulting in venture funded technology companies. He joins the amazing language industry as a second-generation owner-operator. He is most excited about the opportunities in the language services industry as the demands grows and needs evolves with technology. He is outdoors most days in Santa Barbara, California with his wife, Elisse, and their French Bulldog, Tyson.



Ludmila Golovine

President & CEO
MasterWord Services, Inc.

Session Topic: Tools for Dealing with Stress and Burnout in Highly Collaborative and "Always-on" Work Dynamic

Ludmila Golovine is the driving force behind MasterWord Services, Inc, a top-ranked multi-million-dollar company that delivers customized language solutions in over 250 languages. As a professional translator, interpreter and business leader, she made a lifetime commitment to quality, innovation, and connecting people across language and culture. She is the Texas Chapter Manager for Women in Localization; serves on the Board of Translation Commons, a nonprofit online platform advancing linguistic professional enrichment; chairs the Advisory Subcommittee for the Translation and Interpretation Program at the Houston Community College; serves on the Board of the Greater Houston Women’s Chamber of Commerce; United Against Human Trafficking Coalition and is a member of several professional organizations. As part of her commitment to wellness and mindfulness, she serves on The Jung Center’s Advisory Board of the Mind, Body and Spirit. Institute and Board of Directors of the Rothko Chapel. She integrates both practices throughout Master Word’s operations. As a leader with firsthand experience in the high-stress profession of interpreting, Golovine understands the impacts of stress and anxiety on language professionals, employees, managers, and executives. For the past 12 years, she has applied her skills as a Certified Neuro-Linguistic Programming Practitioner and a Trained Demartini Method Facilitator to tirelessly help promote health and wellness to those in the language services industry. She is an advocate of social justice and is a nationally and internationally recognized speaker. Her work has been recognized by numerous awards, including Houston Business Journal's 2019 Women Who Mean Business Award; Ernst & Young Entrepreneur of the Year Gulf Coast Area Finalist (2017), and Congressional Recognition G7 “Excellence in International Service” award (2015).


Sophie Halbeisen

Director of Business Development
Plunet, Inc.

Session Topic: Roundtable: The Future of Project Management


Sophie Halbeisen is the Director of Business Development at Plunet Inc. in New York and has been working with the company since January 2014. Her main focus and expertise is workflow consulting for translation project management systems. She has been involved in more than 70 successful new Plunet implementations and manages more than 150 existing client accounts in both North and South America.






 Sarah Hickey

Chief Researcher, Nimdzi

Session Topic: Industry Results


Sarah began her career as a radio journalist in Germany. Curious by nature and a linguist at heart, she took first steps in conducting research in the area of linguistics during her B.A. in German and English. She expanded on this newly found passion with her thesis project for her M.A. in Conference Interpreting. As Nimdzi Insights’ Chief Researcher, Sarah leads the research for Nimdzi’s global market studies, such as the Nimdzi 100 and the Nimdzi Interpreting Index. Her research further focuses on Virtual Interpreting Technology (VIT). Sarah also still works as a freelance conference interpreter.


Andrew Hickson

Session Topic: Marketing Roundtable


An Irish man living in The Netherlands, Andrew graduated from the Radboud University of Nijmegen, with a Master’s of Science in Cross-Cultural Management, and promptly decided to put his degree to absolutely no use, by opening a cocktail bar. With a varied professional background which has included time spent in theatre, cinema, and advertising in The Netherlands and Ireland, Andrew has found his home in the Localization industry. Andrew is marketing manager for Dutch LSP Ludejo.


 Marina Ilari
Terra Translation

Session Topic: How to Nurture and Sustain a Thriving Remote Workforce


Marina Ilari has over 15 years of experience in the translation industry.  She is an ATA certified linguist and an expert in translation tools and managing projects in English and Spanish.  Marina has worked as a translator, editor, and quality assurance specialist for many companies around the world with special focus on creative translations and video game localization.   She is CEO of Terra Translations, a translation team specializing in LATAM Spanish and Brazilian Portuguese.



Gabriel Karandyšovský

Managing Editor, Nimdzi

Session Topic: Industry Results


Gabriel has worn a few hats throughout his decade in the language industry, from sales, marketing, and creative copywriting to roles in localization operations and finally becoming the Managing Editor of a market research organization, leading Nimdzi’s team of researchers and writers and overseeing the company’s publications. A polyglot and a writer at heart, Gabriel is today helping clients make data-driven decisions about global market entry, researching target demographics, consumer buying behavior, brand awareness, or brand perception.



Andrew Lawless

Certified High Performance Coach

Session Topic:High Performance Strategies for Owners of Translation and Localization Services


Andrew Lawless is a Certified High Performance CoachTM who specializes in helping business leaders in translation and localization implement critical decisions and strategic pivots. He has offices in Galway, Ireland and outside of Washington, DC, USA. He is certified in Kolbe WisdomTM, Strategic Intervention Coaching, and High-Performance Coaching.
Andrew brings a unique set of track records in executive and operations management, sales management, personal development, and behavioral sciences. His accomplishments include managing a corporate turn-around of Berlitz (now Lionbridge) in Central & Eastern Europe to transforming the World Bank’s global approach to translation and localization.
Andrew is a Finalist for the prestigious Kolbe Professional award, putting him into the top tier coaches worldwide. He discussed his work with the Obama US White House and testified before the US Senate on the importance of professional development in the language industry. He served as a trainer and consultant to the FBI’s Behavioral Science Unit. He is a former adjunct professor at the University of Maryland where he taught a master’s program on localization management.




Michael Klinger

Translation Language Transactions, LLC

Session Topic: M&A Strategies for Language Owners During a Pandemic


Michael Klinger is the owner of Language Transactions LLC that helps language owners with buying or selling their business.  Michael has been in the language industry for 25 years, starting work as an interpreter, then translation project manager and eventually Managing Director.  He established the globalization business at Winter, Wyman Contracts which was eventually bought by Experis. He continues to run Anzu Global which provides bilingual staffing services.




Scott Mirsky

Paley Rothman

Session Topic: Roundtable: The Impact of COVID-19 on the Issue of Employee vs. Independent Contractors

Scott Mirsky is a Principal in the firm’s Employment Law and Litigation practice groups. He focuses his practice on advising and litigating construction, business, and employment disputes. He has experience in handling non-compete and trade secret disagreements, employment claims, issues concerning independent contractors, intellectual property infringement cases, complex construction issues, wage and overtime disputes, and breach of contract claims. Scott has over 20 years of experience representing individuals and businesses in diverse civil matters throughout the Washington, DC region. Scott also represents numerous language services companies in issues arising out of the independent contractor relationship


Cecilia Piaggio

Latinoamerica Habla

Session Topic: Roundtable - Endangered Languages



Jeannette Stewart

Translation Common

Session Topic: Roundtable - Endangered Languages


Jeannette Stewart is a strategic consultant and works with mainstream brands helping them achieve global growth, business revitalization and transformation. She founded Translation Commons, an online volunteer-based public charity aiming to offer and share tools and resources and to facilitate community initiatives. With a mission to “leave no language and no linguist behind”, Translation Commons became a partner to the International Year of Indigenous Languages and Jeannette has joined the UNESCO Committee drafting the Action Plan for the International Decade of Indigenous Languages. She is the former CEO of CommuniCare, a life-science translation company with offices in London, Paris, Athens, Budapest and Los Angeles which she sold in 2008 to RWS. Jeannette has been involved in high-profile projects such as the Genome Project and prototyping the online Unified Submission Process for the European Medicine Agency. Jeannette has founded, served on the board of directors, moderated and volunteered in various educational and health charities.

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