8:30 am–1:00 pm |
ALC Board of Directors Meeting |
1:00 pm–5:00 pm |
ASTM Meeting |
2:00 pm–7:00 pm |
Registration |
2:00 pm–5:00 pm |
Exhibitor Move-In |
4:30 pm–5:00 pm |
Speaker Orientation |
5:00 pm–5:30 pm |
New Member/First-Timer Orientation |
6:00 pm–7:30 pm |
Opening Reception |
8:00 am–5:00 pm |
Registration and Tabletop Exhibits Open |
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8:00 am–9:00 am |
Continental Breakfast | ||
9:00 am–9:30 am |
President’s Welcome Christopher S. Carter, ALC President, aLanguageBank |
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9:30 am–10:00 am |
ALC Stakeholders Forum |
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10:00 am–10:30 am |
ASTM Update → Download the handout |
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10:30 am–11:00 am |
Break and Headshots |
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11:00 am–11:30 am |
ALC Industry Survey |
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11:30 am–12:30 pm |
Keynote: Beyond Language |
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12:30 pm–2:00 pm |
Lunch and Exhibitor Spotlights |
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TRACK I |
TRACK II |
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2:00 pm–2:30 pm |
Translation for Video Voiceover: Keys to a Successful Sync! |
2:00 pm–2:30 pm |
Embracing Integration
One compelling way to reach a happy medium is to collaborate through integration. Connectors, APIs, webhooks and other programmatic solutions provide LSCs with the ability to offer their traditional language-based services in conjunction with third-party products. Processes can be entirely or partially automated. It can help smaller and mid-sized LSCs continue to generate revenue while cutting down on cumbersome tasks. In this presentation, there will be an overview of representative integration technologies widely available to LSCs. You will learn about connectors, APIs, and webhooks, and witness practical examples of their uses, along with some simple automated processes to enhance your understanding of how these things work in practice. → Download the handout |
2:30 pm–3:30 pm |
A Balanced Scorecard for Small Services Business |
2:30 pm–3:30 pm |
National Medical Interpreter Certification: What's Next for Interpreters of Languages of Lesser Diffusion
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3:30 pm–4:00 pm |
Break and Headshots |
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4:00 pm–5:00 pm |
Risk and Insurance: What Every Agency Owner Should Know |
4:00 pm–5:00 pm |
Unifying a Global Community Through Impact |
5:00 pm–5:30 pm |
Do Good Sales People Make a Difference in the Language Industry: Sales Hires vs. Aquistitions We will compare and contrast revenue growth through sales hires with revenue growth from acquisition. Part of our business at Anzu is to broker business deals with language companies. We will provide an overview of the seven-language brokerage deals we conducted in 2017. Included will be financial figures pertaining to growth and an overview of risks and rewards of the acquisition model. → Download the handout. |
5:00 pm–5:30 pm |
5 Fundamentals to Grow Your Business With Less Stress and More Success This session will cover key concepts to help you understand and implement sales/marketing fundamentals that will increase revenue and client satisfaction in a translation or interpreting business. → Download the handout |
6:15 pm |
Dine Around (Optional) |
7:30 am–5:00 pm |
Registration and Tabletop Exhibits Open | |||
7:30 am–8:30 am |
Continental Breakfast | |||
8:30 am–10:00 am |
Future Proofers Return: Are Robots Running Your Company Yet? |
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10:00 am–10:30 am |
Break and Headshots |
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10:30 am–11:30 am |
Avoiding Employment Law Pitfalls for Language Service Companies |
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11:30 am–12:30 pm |
Client Development Strategies—Retaining and Growing Your Customers
Knowing how and where to start can be challenging, given the fragmented nature of translation buyers. Developing a business strategy first is fundamental. This will inform which customers you will target. Then you can develop individual strategies for each customer. → Download the handout. |
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12:30 pm–2:00 pm |
Lunch and Exhibitor Spotlights |
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TRACK 1 |
TRACK II |
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2:00 pm–2:30 pm |
Keep Your Employees Healthy, Happy, and Productive Through Wellness |
2:00 pm–2:30 pm |
15 Tips for Selling Yourself to Large LSCs
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2:30 pm–3:30 pm |
Vicarious Trauma and Professional Interpreters |
2:30 pm–3:30 pm |
Managing Quality in a Contractor Model
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3:00 pm–3:45 |
Break | |||
3:45 pm–4:45 pm |
Transforming From a Services Company to a Product Company |
3:45 pm–4:45 pm |
Do Interpreters Dream of Electric Sheep? Fear and Loathing in the Remote Interpretation Industry
Interpreters and Language Services Companies in the burgeoning remote interpreting industry face many challenges. Is it at risk of becoming a dystopian future, as some would seem to indicate, or do these new technologies offer greenfields of unprecedented opportunity? Is it simply a matter of perspective? What are the challenges? What are the concerns? Can all stakeholders achieve common ground as a reasonable starting place for productive and ongoing dialog? This session will encourage participants to share their observations, opinions, and experiences in a lively, interactive conversation on the developing remote interpreting industry and related areas of interest. Topics will include, but are not limited to, remote interpretation training hurdles, interpreter and agency engagement models, current and pending government regulatory/compliance mandates, interpreter and end-user technology adoption, technology deployment and technical challenges for remote interpreting organizations, and current public visibility and attitudes toward remote interpreting services in general. |
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6:30 pm–7:30 pm |
Presidential Suite Mixer | |||
10:00 pm |
S’mores & Stargazing (Optional event–located on hotel property) |
8:00 am–12:30 pm |
Registration and Tabletop Exhibits Open |
8:00 am–9:00 am |
Continental Breakfast |
9:00 am–10:00 am |
ALC Industry Survey
The annual ALC Industry Survey has been conducted for more than 10 years and has provided key data that allow language service company owners to compare the performance of their companies with those of their industry colleagues. → Download the handout. |
10:00 am–10:15 am |
Break |
10:15 am–11:15 am |
ALC Town Hall |
11:15 am–11:30 am |
Break |
11:30 am–12:30 pm |
ALC Stakeholders Forum This meeting will address a wide variety of topics of interest to business owners and will offer a great opportunity for you to ask any questions you might have, now that the conference is concluding. → Download the handout. |
12:30 pm–1:00 pm | Closing Ceremony |
Our room block at the Omni Scottsdale Resort & Spa at Montelucia is sold out, but book at one of these nearby hotels:JW Marriott Scottsdale Camelback Inn Resort & Spa 5402 E Lincoln Dr, Scottsdale, AZ 85253 (480) 948-1700 0.4 miles from the Omni Scottsdale Resort & Spa Sanctuary Camelback Mountain Resort and Spa 5700 East McDonald Drive, Paradise Valley, AZ 85253 (855) 245-2051 1.4 miles from the Omni Scottsdale Resort & Spa Hilton Scottsdale Resort & Villas 6333 N Scottsdale Rd, Scottsdale, AZ 85250 (480) 948-7750 2.9 miles from the Omni Scottsdale Resort & Spa Royal Palms 5200 E Camelback Road, Phoenix, Arizona, 85018 (602) 283-1234 3.3 miles from the Omni Scottsdale Resort & Spa DoubleTree Resort by Hilton Hotel Paradise Valley 5401 N Scottsdale Rd, Scottsdale, AZ 85250 (480) 947-5400 4.2 miles from the Omni Scottsdale Resort & Spa Scottsdale Camelback Resort 6302 E Camelback Road, Scottsdale, AZ, 85251 (866) 925-9754 3.9 miles from the Omni Scottsdale Resort & Spa |
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Travel Information |
Airport Phoenix Sky Harbor International Airport is 12 miles (20 minutes) from the Omni Scottsdale Resort & Spa at Montelucia. Airfare ![]() Taxi $35-$45 from Phoenix Sky Harbor International Airport. UberX $15-$20 from Phoenix Sky Harbor International Airport. Shuttle SuperShuttle offers a variety of options to and from Phoenix Sky Harbor International Airport. Car Rental ![]() Weather The temperature in Scottsdale in late April averages in the mid 80s during the day and low 60s at night. |
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By Tuesday, April 3 |
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After Tuesday, April 3 |