ALC Webinar Series Presents: How to Provide a Top Notch VRI Experience
Have you ever felt like you were trying hard to provide the best VRI experience but it still doesn't work? You're not alone and we’re here to help. This webinar will provide you with the tips and best practices you need to provide a top-notch VRI experience.
This webinar will focus on:
> How to prepare your interpreters for VRI, and
> How to prepare your clients on how to make the VRI experience as efficient as possible
We'll wrap with a questions and answers section to discuss some of the pressing issues you've experienced in the past.
Robin Horwitz, Managing Partner at Interpreter-Now
In 2009, Robin co-founded Convo Communications and bootstrapped his way to a $5 million annual revenue within four years. Convo is currently the third-largest Video Relay Services company in the U.S. Robin credits the company’s success to investing in the quality of interpreters, which appealed to a consumer market long subjected to sub-par interpreting services. Filling this gap allowed Convo to experience incredible initial growth. In all, Robin brings to the table 17 years of experience in the interpreting industry, where his bottom line – quality of communication – has not changed. Through Interpreter-Now, he aspires to bring “quality” in communication to the next level.
Jewel Jauregui, Managing Partner at Interpeter-Now
Jewel Jauregui was born to Deaf parents and grew up in a bi-lingual, bi-cultural home. In 2009 she assumed the role of Executive Interpreter at Convo, a video relay service company, and helped open the company’s first four call centers. She developed the company’s training, policies, and procedures and cultivated its culture, resulting in a national reputation known as “Convo Smooth” – named after the communication experience Convo provided its interpreters. With 13+ years of experience as a professional interpreter, Jewel remains committed to preparing interpreters with the training, tools, and understanding needed to provide consumers with an excellent communication experience.