- About Language Service Companies
- Join ALC
- Who We Are
After graduating from the College of William and Mary, having studied both linguistics and theatre, Chris Carter was a union stage manager for grand opera and musical theatre for several years. But then he returned to his passion — languages — and joined aLanguageBank (aLB) as a project manager. He worked his way up to director of operations, and in January 2009, Chris became the managing director.Chris is an active member of many trade associations on behalf of aLB. He has spoken at various conferences and has been published in industry magazines.
Lelani Craig has been in the language industry most of her life. Born in Argentina and later moving to the US as a young girl, she learned first hand the importance of being able to communicate with those who speak other languages.
Lelani started interpreting in high school for local law enforcement which led her to a career in language services. She later became a lead conference interpreter, translator and voice-over talent for the LDS church. Her reputation grew locally and nationally which led her to create and build CommGap International Language Services almost 17 years ago. As President and CEO, Lelani has led CommGap to become one of the leaders in language services internationally. Lelani has served on numerous boards and panels both promoting and defending the need for better qualified language professionals to help “bridge the international communication gap”.
Susan R. Amarino is President and owner of Liaison Multilingual Services, Inc. With more than two decades of international business and language services experience, Susan, through her company, provides translating, interpreting and desktop publishing for clients globally. Susan’s company, Liaison Multilingual is a certified vendor with U.S. Federal Government and is a certified member of WBENC, Women’s Business Enterprise, as a woman-owned business.
Leading the ALC Standard Task Force Committee, Susan maintains a strong passion in working to create a high standard for language service companies. Directing daily operations at Liaison Multilingual provides Susan opportunities to professionally serve clients and increase business proficiency. With many years experience in ASTM International, Susan offers sound advice and educated hypothesis for ASTM’s future endeavors. As the ASTM Subcommittee Chair for F43.05, Quality Assurance in Language Services, Susan steadily demonstrates her leadership skills which are imperative toward creating a performance standard that will lay a foundation for greater appreciation of language services and a more prestigious position at the table of global commerce.
Susan is a native Coloradoan, born in Denver, CO. She graduated from Broomfield (CO) High School, and the University of New Mexico (UNM). After completing her education at UNM, Amarino joined Up With People, a philanthropic organization with the objectives of global understanding and peace. As a marketing professional, Susan introduced a worldwide cast of musical performers to international audiences throughout the USA, Europe, Japan, Canada and Australia. It was Up With People which attracted Amarino to various languages and cultures throughout the world.
Doug Strock is the vice president of Global Language Translations and Consulting, Inc. (GLTaC). As head of marketing and IT support, he has helped grow the company and provide direction for new services. Prior to joining GLTaC, Doug worked as a global project leader at the Dow Corning Corporation. In addition, Doug has served in the Army for 28 years in a wide variety of assignments, including a tour in Iraq during Operation Iraqi Freedom. Doug has an MBA from Oklahoma City University, graduating with honors, and a bachelor's degree in aerospace engineering from the United States Military Academy.
Kathleen Diamond is a consultant, entrepreneur, and business leader in the language services industry. In 1979, she founded Language Learning Enterprises, Inc. (LLE®), a full-service language company based in Washington, D.C. She is recognized as an early pioneer in “Telephone Interpreting,” launching LLE-LINK in the 1990s. Over the next 19 years, under her leadership, the company grew from a sole proprietorship to a dynamic, multimillion-dollar corporation, serving a wide range of clients in both the private and public sectors across the United States and worldwide. In 2009, Kathleen negotiated the sale of LLE to CyraCom International, a language services company in Tucson, Ariz.
Today, Kathleen continues her work advocating for the importance and relevance of language services as commissioner, vice-chair for outreach on the Certification Commission for Healthcare Interpreters (CCHI), incoming director on the board of ALC, and membership secretary of ASTM F43 Language Services and Products.
Kathleen's consultancy focuses on helping companies grow by increasing value, maximizing resources, diversifying revenue streams, and building a strong succession plan.
Kathleen earned her M.A. and B.A. from the University of Florida and is an alumna of IES Abroad, Nantes, France. She is fluent in both Spanish and French.