ALC Leadership

ALC Officers

Doug Strock is the vice president of Global Language Translations and Consulting, Inc. (GLTaC). As head of marketing and IT support, he has helped grow the company and provide direction for new services. Prior to joining GLTaC, Doug worked as a global project leader at the Dow Corning Corporation. In addition, Doug has served in the Army for 28 years in a wide variety of assignments, including a tour in Iraq during Operation Iraqi Freedom. Doug has an MBA from Oklahoma City University, graduating with honors, and a bachelor's degree in aerospace engineering from the United States Military Academy.

After graduating from the College of William and Mary, having studied both linguistics and theatre, Chris Carter was a union stage manager for grand opera and musical theatre for several years. But then he returned to his passion — languages — and joined aLanguageBank (aLB) as a project manager. He worked his way up to director of operations, and in January 2009, Chris became the managing director.Chris is an active member of many trade associations on behalf of aLB. He has spoken at various conferences and has been published in industry magazines.

Lelani Craig has been in the language industry most of her life. Born in Argentina and later moving to the US as a young girl, she learned first hand the importance of being able to communicate with those who speak other languages. 

Lelani started interpreting in high school for local law enforcement which led her to a career in language services. She later became a lead conference interpreter, translator and voice-over talent for the LDS church. Her reputation grew locally and nationally which led her to create and build CommGap International Language Services almost 17 years ago. As President and CEO, Lelani has led CommGap to become one of the leaders in language services internationally. Lelani has served on numerous boards and panels both promoting and defending the need for better qualified language professionals to help “bridge the international communication gap”.

Richard Brooks is the owner and CEO of UK-based Language Service Provider K International. He holds an MBA from Cranfield University and has completed and contributed to numerous educational programs in Europe, the United States, and Asia. His academic interests lie around entrepreneurism and international leadership development. He is an experienced professional in the translation industry and a popular speaker. Richard's style is open and honest, and with a dry sense of humor, he keeps his audiences engaged on the topic.

Camilo Muñoz is the founder and CEO of Translation Source, a leading provider of translation services in the United States. Prior to Translation Source, Camilo worked as an investment banker for Citibank and Lehman Brothers in New York. He was also co-founder of, an e-learning distributor of American college-level coursework in Latin America. He holds an MBA from the Wharton School, an M.A. in international studies from the Lauder Institute (University of Pennsylvania) and a B.S. in industrial engineering from the University of Florida. Mr. Muñoz speaks Spanish and Portuguese.

ALC Directors

Susan R. Amarino is President and owner of Liaison Multilingual Services, Inc. With more than two decades of international business and language services experience, Susan, through her company, provides translating, interpreting and desktop publishing for clients globally. Susan’s company, Liaison Multilingual is a certified vendor with U.S. Federal Government and is a certified member of WBENC, Women’s Business Enterprise, as a woman-owned business.

Leading the ALC Standard Task Force Committee, Susan maintains a strong passion in working to create a high standard for language service companies. Directing daily operations at Liaison Multilingual provides Susan opportunities to professionally serve clients and increase business proficiency. With many years experience in ASTM International, Susan offers sound advice and educated hypothesis for ASTM’s future endeavors. As the ASTM Subcommittee Chair for F43.05, Quality Assurance in Language Services, Susan steadily demonstrates her leadership skills which are imperative toward creating a performance standard that will lay a foundation for greater appreciation of language services and a more prestigious position at the table of global commerce.

Susan is a native Coloradoan, born in Denver, CO. She graduated from Broomfield (CO) High School, and the University of New Mexico (UNM). After completing her education at UNM, Amarino joined Up With People, a philanthropic organization with the objectives of global understanding and peace. As a marketing professional, Susan introduced a worldwide cast of musical performers to international audiences throughout the USA, Europe, Japan, Canada and Australia. It was Up With People which attracted Amarino to various languages and cultures throughout the world.

Rick Antezana has been part of the language services industry for more than 20 years. Rick is currently a partner at Dynamic Language — aSeattle-based Language Service Provider established in 1985 and a charter member of ALC. He has helped lead the company to unprecedented growth since 2004, leading to appearances in the Inc. 5000 list for the past six years. Dynamic is a family-owned business in its second generation of leadership and is one of the largest agencies in the Western United States.

As an ALC contributor since the beginning, Rick led the effort to organize two ALC conferences by serving as chair for the 6th and 7th conferences in San Francisco and Austin, respectively. Overall, Rick has been part of the association leadership on and off for more than 10 years, serving on various committees, including the Conference Committee, and the Marketing and PR Committees. He is a graduate of the University of Washington; is married with two children; and enjoys skiing, tennis, cycling, photography, cooking, and fine wine.

Kathleen Diamond is a consultant, entrepreneur, and business leader in the language services industry. In 1979, she founded Language Learning Enterprises, Inc. (LLE®), a full-service language company based in Washington, D.C. She is recognized as an early pioneer in “Telephone Interpreting,” launching LLE-LINK in the 1990s. Over the next 19 years, under her leadership, the company grew from a sole proprietorship to a dynamic, multimillion-dollar corporation, serving a wide range of clients in both the private and public sectors across the United States and worldwide. In 2009, Kathleen negotiated the sale of LLE to CyraCom International, a language services company in Tucson, Ariz.

Today, Kathleen continues her work advocating for the importance and relevance of language services as commissioner, vice-chair for outreach on the Certification Commission for Healthcare Interpreters (CCHI), incoming director on the board of ALC, and membership secretary of ASTM F43 Language Services and Products.

Kathleen's consultancy focuses on helping companies grow by increasing value, maximizing resources, diversifying revenue streams, and building a strong succession plan.

Kathleen earned her M.A. and B.A. from the University of Florida and is an alumna of IES Abroad, Nantes, France. She is fluent in both Spanish and French.

She calls herself "The Accidental Entrepreneur:" Lynn Elfers worked with her husband as a volunteer for year leading to an assignment as missionaries in Central America. Lynn has a strong desire to see people equalized through language communication. Upon return home to Cincinnati Ohio due to an addition to the family, she became involved with the Hispanic community there. As a result of volunteering in that community, she became known for helping Hispanics connect through her community interpreting. As a direct result, a company was born that is in its 16th year.

In early 2000, Lynn founded Affordable Language Services, a company that has grown largely by referrals. Focusing on training and education of interpreters, her company gained a solid reputation for quality and service. In 2002 she started promoting Interpreter Training by bringing it to the area. Over 450 interpreters have been trained. In 2007 she led her company toward ISO 9001 certification; a monumental undertaking for a small business. From 2007-2014 she has been on a quest to learn and move the company toward professional management and made lots of organizational changes as a result. This is one of the reasons she joined the ALC years ago: to grow and learn from others in the Industry. In July 2014, a published a report named Lynn's company, Affordable Language Services, as one of the largest interpreting companies in the world.

Lynn does feel a strong passion for quality and a commitment to her clients by helping them meet their language needs.


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